Anonymous
map-marker Las Vegas, Nevada

Painful!!!

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Went in to have 9 teeth removed to get a denture. I felt like I stepped back into 1960's. Worse shots I have ever had. I worked for dentists for years and shots do not have to hurt. This one did not sure even use a topical (to deaden the skin before the shot) Every shot hurt. HURT! When I saw how old the dentist was, I was hoping he knew how to give a painless shot. No! I felt like I was in the dental chair and 10 years old again. He was late to the appt. He didn't even wait for the shots to take effect and started to extract the tooth! He even yelled at me for "pulling" away. Horrible experience....save yourself the pain and go elsewhere!
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1 comment
Guest

I had the same experience with Dr. Ostler.

The shots hurt, as if he were purposefully hurting me.

In addition, he did not wait for the numbing to take effect before pulling my teeth (very forcefully). Not a happy camper!

Anonymous
map-marker Las Vegas, Nevada

Scam steer clear

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True Las Vegas story: once I found out I have a cavity and it likely needs a crown. My own dentist said $600+ because they only do porcelain. So I called Abbey Dental (you've seen the low price guarantee commercials right? "Call Abbey Dental second opinions are free!") First question I asked: do you take Teachers Health Trust insurance. She said YES. Then, shall I bring my xrays with me? She says oh no that's not necessary xrays are included in the second opinion. These turned out to be lies. Reading the fine print showed that they don't accept ANY insurance AT ALL. They suggest you pay them in full, in advance, then ask your insurance provider to be reimbursed. Oh and the 'included' xrays? If I had missed the fine print and let them touch me I would owe them $150. Walked out of that shady office. Which I might add is all the way across town. An hour of driving for NOTHING SHAME ON ABBEY DENTAL
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Elliot M Zdn

Abbey Dental is a scam

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I called Abbey Dental because my wife needed implants. We had already been to two practices that offered assessments for her for free. Dental implants are very expensive, so I called Abbey Dental to find out what they charge for implants. The receptionist told me they would beat any price and that the exam would be for free. When we got there, they told us that while the exam was free, they wanted $750 for the X-ray. I would have thought the receptionist would have told me this when she said the X-ray was free. I took off the afternoon from work and drove half an hour one way to learn this. I think it stinks. This practice is a scam.
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Cons:
  • Customer service practices
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Shunta Gsw
map-marker Las Vegas, Nevada

Implant

I got a 4 on 1 upper dental implant and I will say the Doctor and Assistant were great. I signed paperwork before the surgery and was never given copies that I requested. Not only that but no information on what was covered. After the final visit there was no follow up. Contacting a case worker to get the cost of a simple o ring replacement is difficult since they do not answer the phone. My device does not fit right and there are many foods that I cannot bite or eat. Had I known before hand the issue with this type of implant device and the problems with follow up I would not have gone forward. I would not recommend this company.
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Pros:
  • Dr and assistant
Cons:
  • Lack of information
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

2 comments
Blondell Dmf

I got one implant cost me $5000 and then even put a crown so now I’m walking around with a piece of metal in my mouth for $5000 big rip off

Guest
reply icon Replying to comment of Blondell Dmf

$4000 to extract simply extract two teeth.It’s not over yet

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Anonymous
map-marker Las Vegas, Nevada

Used car salesman pitch

I went to Abbey dental because I saw a TV add for implants , this is a very dishonest and expensive company I have told all my friends to avoid going there and will file an official complaint with the BBB. I went there for a second opinion on the cost for dental implants , they gave me a price option of more than 8000 of course I did not agree to that their next option was for me to get new partial dentures and a new crown which I did not want some how before I knew it I was taking xrays which they charged for although they told me that they would be free , before I knew I was in the dentist chair one of two and getting pain killers shot into my gums , I was given a new temporary crown which I did not need ( I have a great honest general dentist Happy dentist ) the dentist removed my dentures and took a mold of it I was told that I will get a new crown on my old partial in three weeks time . I am now without my old dentures with some very sore gums to boot . My insurance company does not work with happy dental but I was lied to that they did I signed a bunch of papers only to realize after the pain medication had worn of that I had agree to over 1700 dollars of unnecessary and painful crown work . I went to their office the next day and told them that I wanted my old partials back they refused saying that the order had already been placed . Everything will happen very fast so you wont have a chance to read the multiply forms they will have you sign , this sham place reminds me of a used car parking lot where high pressure sales tactics and smiling salesmen and women try to rip you off . I now have to come up with money which I had not budget for to pay for dental work which I did not want and need . Another thing to lookout for is their financing company it has huge APR and the potential to ruin your credit . I do plan on paying the fees they charged but I will have an attorney file a lawsuit against them for unfair and deceptive trade practices . I am sure there are other persons who have been ripped of by Abbey dentals make sure you write a review of your experience . I am sure that when I go to pick up my old partials with new crowns it wont be ready .
View full review
Loss:
$1700
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

3 comments
Guest

If you're wondering why it cost so much at Abbey Dental the owner of Abbey Dental lives in the Queensland area one of the most exclusive expensive areas in Las Vegas and I understand in one of most expensive homes in Queensland.

Guest
reply icon Replying to comment of Guest-1557543

Actually its Queensridge. Queensland is in Australia.

Guest

I've already written two complaints about Abbey Dental on South Eastern dr. Ostler I told him no way can I afford to do these dental implants.

Face-to-face I told dr. Arthur I cannot afford to do implants I will have these other teeth pulled and I will just get normal Dentures while I was sedated he put the titanium bolts in my jaw while I was sedated.after just telling him I cannot do implants. I will see Dr. Ostler in a court of law.

In the meantime the opinion from the other dentist who does implants is he believes he's injured the main nerve in my jaw I'm in constant pain for the last 12 days. My lower jaw face and lip is still numb. Kelvin larson. Also as I stated in the other complaint unknown to me they finance $33,000 using my name and they have that money.

I never okayed it I never agreed to it I knew nothing about it. Until I started receiving bills in the mail for payment already.

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Donald Nhe
map-marker Las Vegas, Nevada

Dentures that don't work.

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Insisted I needed dentures. Uppers never fit, had 7 "adjustments" which did nothing. Then, by the "Grace Of God", I'm a candidate for Implants. Total rip-off to the tune of $11,000. Lesson learned.Sarcastic Anna G is a great salesperson, but lies. Abbey Dental is all about MONEY. Run, Forrest, Run!! With an appointment, the waiting time's were not unreasonable, comfortable surroundings, friendly staff. No complaints about the dentist's or staff. Price and lies are my biggest complaint. How did I suddenly become a candidate for implant's over night? Abbey dental is a total rip-off. spend your money south of the border. Free Tequila shots, cold Serveza, good shrimp tacos.
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Loss:
$11000
Pros:
  • Staff and doctor
Cons:
  • Fit
Reason of review:
Bad quality

Preferred solution: Full refund

Jackie N Smt
map-marker Las Vegas, Nevada

Horrible Dental Office

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Please don’t believe the commercials! I went there after living in Vegas for 6 months so I didn’t know much around here. I went there for a fill. Sat in the seat and the doctor took a silver pick and basically ruined my front tooth so I had no choice but to go to them. Then I was told I have pre existing condition on my insurance so I would have to pay 325 up front haha. I called my insurance and was told I didn’t have a pre existing condition and I wasn’t responsible for anything. Watch out for this place nothing but a rip off!
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Reason of review:
Bad quality
Anonymous
map-marker Las Vegas, Nevada

Abbey Dental and Care Credit Warning

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This is a waring for you. I went to Abbey Dental to get a free consultation for dentures, Anna G. was the agent in the finance Dept. She said that it would be better to have studs put in my lower jaw to hold the bottom plate. I needed an MRI first, so we went out, across the parking lot to their office where they have the MRI machine. I had the MRI. At first she said I wasn’t a candidate because of bone loss. Then we walked back across the parking lot and by the time we got back to the office she said I was a good candidate for the studs, even though when I asked her why she said I wasn’t, then, miraculously 2 minutes later she said I was. She came up with a price that she showed me on the computer screen. I really didn’t get a clear explanation of the itemized charges. Then she told me to sign on an electronic device on her desk. Then she told me what the monthly payments would be AFTER I SIGNED. It was somewhere close to $250 a month. I would NEVER have agreed to pay this amount. I refused and she said she would have to wait until next week to get the offer rescinded since it was late Friday afternoon and her supervisors were the only ones who could authorize this and they had already left for the weekend. I left with nothing, no documents, no paperwork, as I came there. After thinking about it and how dishonest she had been, constantly telling me she was honest through the whole discussion, I decided didn’t want anything done through Abbey Dental. Anna called me the next week. That’s when I told her I was cancelling any further treatment. She said I still had to come in to sign in person to cancel the transaction. When I got there she took me in to her office. I told her I wouldn’t do the procedure and was not interested in going any further with them. She then left the office and brought in Shay, a closer I guess. While talking to Shay with Anna there I told her I could not deal with Anna because she had been so dishonest with me. I explained how I had never agreed to the payment amount for the price she had quoted. At that point Anna got really heated and Shay had to tell her to leave the office. Shay apologized to me for Anna’s behavior and explained to me that Anna was new and therefore out of line. Then the hard sell started. I told her my concerns and she assured me that she understood. She then presented me with a new plan with a revised amount of approximately $7,800. Remember, I have until this day, as I write this NEVER received any totals or amounts, documentation or paperwork from Abbey Dental. Then I get this credit card in the mail for $10,600 from Care Credit card company. Since she had quoted me a price for far less than that amount, I was under the impression that this card would entitle me to further treatment in the future at my discretion. I went to get the impressions made and chose what the dentures would look like. A few days later after signing on this electronic device again, Shay called and said the dentists refused to do the procedure for the price she had quoted me explaining that they couldn’t afford to do it that cheaply. At that point I cancelled again, right then. At the same time I was looking for a new place to live and I went to check my credit score that I follow routinely. My score had dropped 40 points! 40 points lower and Abbey Dental has charged the CC card over the limit, $10,600, I immediately cancelled the credit card. Then I called the dentist, Dr. Kenneth Duffie, that did the impressions and he assured me that no one had consulted with him and he had nothing to do with the billing. I then told him I was no longer interested in getting any further work done and he said the owner would take care of the entire matter. Shay called me again, not the owner and she told me they had already made the dentures and therefore I was responsible for the bill. This was only two days after I had the impressions done even though they had told me that the dentures would not be ready for another two weeks. This was the same people (both liars) that had originally quoted me a price of $250 for lowers and $450 for uppers as they advertise on their TV commercial. I NEVER would have gone there had I known what I now know about Abbey Dental. Bait and switch: now it’s $1,800+ that they say I’m obligated to pay. They will destroy my credit score. I had been previously quoted $4.121 for the entire procedure in Laughlin (Affordable Dental) as I told them in the very beginning and they assured me they could be competitive for the price. Further, I had even offered to up my existing plan with Humana in order to cover extractions and again both of these dishonest representatives assured me it wouldn’t be necessary. As I’m writing this, I just got another call from them to ask me how I was feeling after my procedure; extractions and fitting of my dentures. WHAT?! It got WAY WORSE. Dealing with Care Credit (Synchrony Bank, yeah Sam’s Club Credit’s bank) is one for the history books. This group wastes your time with representatives that can’t answer any questions, they just record everything and say they’ll get back to you. Don’t waste your time, the answer is, “It’s your fault and you will pay or your credit rating is doomed”! I disputed this bill twice and am stuck with paying for dentures I’ll probably never use. Now remember, I signed for the $7,800 procedure, then told this horror show Care Credit Synchrony Bank I never received any contract. So they send in the documents a sales receipt copy for $9,700 TOTAL, but they charged the credit card, without telling me for $10,700, then another Patient Ledger for $11,580. I ONLY APPROVED THE $7,800, but since they have my signature on some digital device they put it anywhere they want, forever, a year has gone by now. I finally called at least 10 times and my wife called too, she has a different name and number than me. Finally 2 calls back and I went and picked up my dentures, I’ll never be able to use them, but at least I’m not paying for NOTHING. Dr. Duffie handed the dentures to me and said he remembered my call a year ago when he begged me not to report him, his insurance will go up. If you plan to go to Abbey Dental, I feel for you, I’ll deal with my broken teeth, maybe I’ll go back to Affordable, there’s one in Centennial Hills.
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Loss:
$1590
Reason of review:
dishonest sales staff

Preferred solution: Full refund

4 comments
Guest

They are pulling the same with me. Opened three credit accounts without permission.

Kept giving me different quotes, then would not give me anything in writing. Stay far away, I wonder how many seniors they have screwed

Sherry R Omv
reply icon Replying to comment of Guest-1500332

I'm a senior and Abby Dental is screwing the wrong senior. I have contacted numerous people for help.

I am receiving it. You do not have to be a senior to go with The route I am taking.I hope for all these people you can contact me and I will put You in contact to help yourself and others. No excuses for this kind of business practice.

I'm on a journey to change things.please call sherry R. 702-367-****

Guest

Yes their commercials are full of it...we don't care if you have bad credit. Yeah, abbey dental doesn't but care credit does...

I would never recommend them.

Don't get me wrong..the work they did i am pleased (for something that i had to "settle" for less). The process from the "finance counselor/department" ..that is the major problem i feel and was very displeased!

Guest

Well I had considered going to Abbey to have some work done however after reading several review's. I'm gonna have to pass on Abbey.

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Anonymous
map-marker Las Vegas, Nevada

Exensive / Useless Dentures

The Dentist I see in Mexico call's Abbey " Corporate Dentistry". The Dentures I "Had to have" never fit / won't stay in place. When I kept going back for "adjustment's", was told I WAS a Candidate for upper implant's. What a MIRACLE, and for only $21,000. after I spent over $10 K for dentures. Don't waste time or money with Abbey. I'm having implant's done in Mexico by a Dentist whom my cousin and his wife use regularly, and some other friends as well. Never have to wait when I have an appointment, and the price for full implants is half of what Abbey wanted for just the uppers. Leisurely 6 hour drive to Yuma, spend the , spend the night, cross over in the morning , have the appointment, grab some lunch and home that evening. work's for me.
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Cons:
  • Denture poor quality and never fit properly
  • Price quality
1 comment
Guest

What was the name of the dentist in Mexico?

Anonymous
map-marker Las Vegas, Nevada

Deceptive and Shameful sales SCHEMES utilized by Abbey Denta

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Contacted Abbey (4/09) after viewing their comm ($500 or 20% off whichever is less) in comparison to another Dentist offer. I had an exam and cost of a Root canal done by another dental ofc on (4/09) proced cost ($1,375). I called Abbey, setup an appt for today (4/10) I presented my written dental plan including pricing upon arrival. I was escorted to an exam room and subsequently visited by 4 different people (one of which was Stacie from the front ofc), Stacie made 2 trips (first to explain a dental proced that I recognized as a sales attempt to increase pricing, I interrupted her and informed that sole purpose of being there was to accept the sales invitation offered on TV as related to the dental plan and costs that are presented, she left and returned with an offer to perform the proced for the same price that the other dentist quoted. I consider Abbeys tactics to be Harmful, Shameful, Deceitful and unfair to prospective patients as well as other DENTISTS that practice with HONOR and INTEGRITY!
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Reason of review:
Not as described/ advertised
Bonnie M Jyu
map-marker Las Vegas, Nevada

Scam Dental office

took my husband in for a broken tooth, i stated to them i have dental insurnace lady said you can submit your claim yourself, ok i guess not sure how dental works but ok they came in 5 times to tell us about there lending programs i never asked for a lending program first of all, and second isn't my insurance going to pay some of this, as my husband is in pain and just wants something done he then told the nurse i have really bad anxiety do you have guy put people under she said no we have a pill that you can take it $400 but will put you to sleep so my husband said sign me up, they set our appointment up said be here 1 hour before so you can take the pill, we arrived he took the pill he was taken back 10 minutes later and done within 15 minutes so 1st no time for pill to put him to sleep and second it wasn't going to put him to sleep it was going to relax him since it only was a valium.... i called my insurance since i mailed in my claim and she said we can't refund you any money Abbey dental isn't on our list, well thanks abbey dental i now have a hug bill because your only out to scam and rob people..
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Cons:
  • Poor service e
Reason of review:
Poor customer service
Anonymous

Dont go

Told me insurance would remburse me after i payed them over $1000. they wont bill or work with insurance so i had to submit the bill myself. I ended up giting rembursed $37
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Reason of review:
Problems with payment
1 comment
Guest

I hate Abbey Dental as I became depressed and couldn't sleep for days after they have ripped me off with my dental implants. They told me they were infected and had to be removed both of them.

They told me that I was getting a bone graft at that same day and some temporary teeth to chew on after my two expensive teeth implants are removed and the women named Melissa took my credit card and charged me 3,009 without receipt.

One of my implants were not infected at all and had a whip-lash after removing it because it was very hard to remove and was forcefully removed. I was upset that I have allowed them to rip me off!!!

Anonymous
map-marker Las Vegas, Nevada

Very un ethical practices

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Went here to have a free second opinion. Filled out the forms but was not told if I didn't initial a box they would not only run my credit but have a line of credit from a third party extended to me. I made it clear during the appointment when asked about financing that I was not interested in outside financing
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Reason of review:
Problems with payment
1 comment
Guest

Abbey Dental is a rip-off. They over charged me for services that wasn't done as I was tricked.

I lost an expensive tooth implant they have removed unnecessarily and over charged me for. I suffered painful recovery from it.

I'll never go back nor recommend Abbey Dental to anybody. In fact I will discourage anyone to go to Abbey Dental.

Anonymous

Its Commercial Drove Me Away

I spent several thousands of dollars at this dental clinic - but I will never go back - their commercials are not just bad, they're ear pollution, insulting, aggravating, annoying - you get the point. Especially the version where the hapless, talent-deprived actress playing the receptionist is trying to sing - dunno who she blew to get that gig - makes me wonder about the stations who air this crap. Don't they have standards? Or will they sell airtime to anyone who writes a check? These commercials have set a new "low" for advertisers. In the meantime, I'm happy to take my business elsewhere - I found a dentist that does brilliant work, without tv ads.
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Reason of review:
Bad quality
1 comment
Guest

Commercials have driven me from any potential interest towards several products.

Vote with your wallet.

Anonymous

Failed to comply with agreed work and didn't what work they did!

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Here is the recent emails to Abbey to fix the incorrect work they admitted doing but never actually fixing what we went to the dentists at Abbey Dental originally for! I called as well as wrote you today that my wife is still in pain and needs help to get her to another dentist sooner that the 30days the referred dentist could see her in which your response to my email is "We may go to another office that can see her sooner". Thanks for the elaborate and informative response. When informed of a needed and necessary specialist referral during the last visit. The dentist seemed very adamant that only a specialist will be able to handle the root canal. Never mind the fact that you didn't offer any other specialists name or phone numbers in your brief response, but my understanding is that specialists also need a referral or at least you'd think the office that bit off more than they can treat would choose to help the patient and call the referring office call to help expedite getting the patient taken care of ASAP! I think I have a much better understanding now of how Abbey Dental takes care of their patients when they aren't able to finish the work they started. Abbey apparently wants to distance itself from incorrect, unfinished, or unnecessary work regardless of their negligence. I still can't seem to wrap my head around the complete lack of care or help to expedite getting her in a chair ASAP and get her out of pain. The Abbey dental staff and office personnel have had a significant amount of time to address this as well as refer us to a different dentist when Abbey Dental has made multiple admitted mistakes that could easily be classified as gross negligence. It's bad enough with all of the over promising and under delivering, but a complete lack of empathy or care about a patients that's in more pain now then when she came into the office. Isn't "Do No Harm" at the very beginning of every version of the Hippocratic oath that all dentists promise to uphold? Are you hoping that I'd just go away and not hold the dentists accountable for their actions as well as the staff involved with the state regulatory board, review forums, and all banks involved? Maybe you can print this partial ADA hippocratic oath out as a reminder of their pledge to patients, their health, safety, and themselves! What a sad excuse for dental care! I'll be in touch Dentist’s Pledge (ADA Current Policies, 2016) I, Abbey Dental, as members of the dental profession, shall keep this pledge and these stipulations. I understand and accept that my primary responsibility is to my patients, and I shall dedicate myself to render, to the best of my ability, the highest standard of oral health care and to maintain a relationship of respect and confidence. Therefore, let all come to me safe in the knowledge that their total health and well-being are my first considerations. I shall accept the responsibility that, as a professional, my competence rests on continuing the attainment of knowledge and skill in the arts and sciences of dentistry. I acknowledge my obligation to support and sustain the honor and integrity of the profession and to conduct myself in all endeavors such that I shall merit the respect of patients, colleagues and my community. I further commit myself to the betterment of my community for the benefit of all of society. I shall faithfully observe the Principles of Ethics and Code of Professional Conduct set forth by the profession. All this I pledge with pride in my commitment to the profession and the public it serves. Douglas Kohl-Director or Operations On May 8, 2017, at 6:14 PM, Stacy S. wrote: You may go to another office just find one that can see her sooner. Thank you -----Original Message----- From: Owen's Business Consulting & Funding [mailto:douglas@***.com] Sent: Monday, May 08, 2017 2:46 PM To: Stacy S. Subject: Need help. Hello Stacy, This is Doug Kohl. I'm emailing today you in regard to my wife Amber. She heard back from the dental office she was referred to and they can't get her in for a month. Her sensitivity and pain has been constantly increasing since she left. She can't wait that long nor does it seem that the antibiotics, ibuprofen, or pain meds seem to be helping reduce the pain she's feeling at all. Is there anywhere else that you know of that can get her in immediately? I'm currently at work until 5 and can't talk right now, but I can talk if need be. Any help is greatly appreciated. Thank you, Doug Douglas Kohl-Director or Operations -- If this email is spam, please report it to https://support.onlymyemail.com/view/report_spam/MjQxODgxOjE5OTU1NDI5ODU6c3RhY3lAbGFzdmVnYXNkZW50YWwub3JnOmRlbGl2ZXJlZA CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information or may otherwise be protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message and any attachment thereto.
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Reason of review:
Poor customer service