Abbey Dental
Reviews and Complaints

This so-called dental office is a scam and full of people who don't tell you the truth. They push you to sign up for credit instead of dealing with your insurance company, which means you must deal with your insurance company instead. Also, they did not tell me they were out of network from my insurance, which meant after MONTHS of phone calls and emails I had to pay for the whole procedure myself.

Outside of the insane billing procedures, I had to get the bridge to replace a broken tooth done twice because the first time the dentist screwed it up so badly it wouldn't fit. And the reason he screwed it up so badly was the scheduling department had screwed up my appointment which meant they had to squeeze me in at the last minute and the dentist and assistant clearly did not care if they did their work properly.

And I found out later the procedure they recommended for me to get was TWICE the price of another procedure I could have received and they never told me the price difference.

Long story short: DO NOT GO HERE!!!

Read full review! Deception.

My 79 year old Father in law dying of terminal cancer went to Abbey dental to have his teeth looked at before he started his final chemo treatment.

The people at Abbey Dental talked him into getting $10,000 worth of dental treatment! It was fully disclosed that he had cancer and was going for chemo treatment before they started any work. When he called me and I found out about what they wanted to do I immediately told him to go back into them and tell them he didn't want any work done and that he would just pay for what was started, I was later told by him that when he went in to tell them there were 3 separate people that in his words ganged up on him and talked him into getting the work done. I live in Chicago and he lives here in Las Vegas.

A couple weeks after I spoke to him I called him again to follow up and after he told me all of what happened I immediately called and spoke to a Norma who after I explained the situation all she said to me was why didn't he bring anyone with him? it was at that point I absolutely knew that this Dental office was up to no good, about a week later my father received papers that he signed which of course now we know he signed under duress and pressure sales tactics as if they had read the paperwork them selves not only does he say that he has cancer on the paperwork but he discussed it with them. Using financing is the biggest sales tactic in order to get someone to spend money that they necessarily don't need to spend. What 80 year old man who has terminal cancer would in their right mind would spend $10,000?????

No one I know. I see that this dental office spends a lot of money on TV advertising I would assume in my opinion that they need to pay for all that advertising somehow. Deception there's no other word to describe it!

Their actions tell me that they believe they are untouchable and can continue to get away with practicing the way they do, what they don't know is in today's world it's actually sites such as this that truly gives the power back to the people to best make their own informed decisions and to stay away at their own desecration. Thank you for taking time to read my review.

Went in to have 9 teeth removed to get a denture. I felt like I stepped back into 1960's.

Worse shots I have ever had. I worked for dentists for years and shots do not have to hurt. This one did not sure even use a topical (to deaden the skin before the shot)

Every shot hurt. HURT!

When I saw how old the dentist was, I was hoping he knew how to give a painless shot. No! I felt like I was in the dental chair and 10 years old again. He was late to the appt.

He didn't even wait for the shots to take effect and started to extract the tooth!

He even yelled at me for "pulling" away. Horrible experience....save yourself the pain and go elsewhere!

I got a 4 on 1 upper dental implant and I will say the Doctor and Assistant were great. I signed paperwork before the surgery and was never given copies that I requested.

Not only that but no information on what was covered. After the final visit there was no follow up. Contacting a case worker to get the cost of a simple o ring replacement is difficult since they do not answer the phone. My device does not fit right and there are many foods that I cannot bite or eat.

Had I known before hand the issue with this type of implant device and the problems with follow up I would not have gone forward. I would not recommend this company.

This is a waring for you. I went to Abbey Dental to get a free consultation for dentures, Anna G.

was the agent in the finance Dept. She said that it would be better to have studs put in my lower jaw to hold the bottom plate. I needed an MRI first, so we went out, across the parking lot to their office where they have the MRI machine. I had the MRI.

At first she said I wasn’t a candidate because of bone loss. Then we walked back across the parking lot and by the time we got back to the office she said I was a good candidate for the studs, even though when I asked her why she said I wasn’t, then, miraculously 2 minutes later she said I was. She came up with a price that she showed me on the computer screen. I really didn’t get a clear explanation of the itemized charges.

Then she told me to sign on an electronic device on her desk. Then she told me what the monthly payments would be AFTER I SIGNED. It was somewhere close to $250 a month. I would NEVER have agreed to pay this amount.

I refused and she said she would have to wait until next week to get the offer rescinded since it was late Friday afternoon and her supervisors were the only ones who could authorize this and they had already left for the weekend. I left with nothing, no documents, no paperwork, as I came there. After thinking about it and how dishonest she had been, constantly telling me she was honest through the whole discussion, I decided didn’t want anything done through Abbey Dental. Anna called me the next week.

That’s when I told her I was cancelling any further treatment. She said I still had to come in to sign in person to cancel the transaction. When I got there she took me in to her office. I told her I wouldn’t do the procedure and was not interested in going any further with them.

She then left the office and brought in Shay, a closer I guess. While talking to Shay with Anna there I told her I could not deal with Anna because she had been so dishonest with me. I explained how I had never agreed to the payment amount for the price she had quoted. At that point Anna got really heated and Shay had to tell her to leave the office.

Shay apologized to me for Anna’s behavior and explained to me that Anna was new and therefore out of line. Then the hard sell started. I told her my concerns and she assured me that she understood. She then presented me with a new plan with a revised amount of approximately $7,800.

Remember, I have until this day, as I write this NEVER received any totals or amounts, documentation or paperwork from Abbey Dental. Then I get this credit card in the mail for $10,600 from Care Credit card company. Since she had quoted me a price for far less than that amount, I was under the impression that this card would entitle me to further treatment in the future at my discretion. I went to get the impressions made and chose what the dentures would look like.

A few days later after signing on this electronic device again, Shay called and said the dentists refused to do the procedure for the price she had quoted me explaining that they couldn’t afford to do it that cheaply. At that point I cancelled again, right then. At the same time I was looking for a new place to live and I went to check my credit score that I follow routinely. My score had dropped 40 points!

40 points lower and Abbey Dental has charged the CC card over the limit, $10,600, I immediately cancelled the credit card. Then I called the dentist, Dr. Kenneth Duffie, that did the impressions and he assured me that no one had consulted with him and he had nothing to do with the billing. I then told him I was no longer interested in getting any further work done and he said the owner would take care of the entire matter.

Shay called me again, not the owner and she told me they had already made the dentures and therefore I was responsible for the bill. This was only two days after I had the impressions done even though they had told me that the dentures would not be ready for another two weeks. This was the same people (both liars) that had originally quoted me a price of $250 for lowers and $450 for uppers as they advertise on their TV commercial. I NEVER would have gone there had I known what I now know about Abbey Dental.

Bait and switch: now it’s $1,800+ that they say I’m obligated to pay. They will destroy my credit score. I had been previously quoted $4.121 for the entire procedure in Laughlin (Affordable Dental) as I told them in the very beginning and they assured me they could be competitive for the price. Further, I had even offered to up my existing plan with Humana in order to cover extractions and again both of these dishonest representatives assured me it wouldn’t be necessary.

As I’m writing this, I just got another call from them to ask me how I was feeling after my procedure; extractions and fitting of my dentures. WHAT?! It got WAY WORSE. Dealing with Care Credit (Synchrony Bank, yeah Sam’s Club Credit’s bank) is one for the history books.

This group wastes your time with representatives that can’t answer any questions, they just record everything and say they’ll get back to you. Don’t waste your time, the answer is, “It’s your fault and you will pay or your credit rating is doomed”! I disputed this bill twice and am stuck with paying for dentures I’ll probably never use. Now remember, I signed for the $7,800 procedure, then told this horror show Care Credit Synchrony Bank I never received any contract.

So they send in the documents a sales receipt copy for $9,700 TOTAL, but they charged the credit card, without telling me for $10,700, then another Patient Ledger for $11,580. I ONLY APPROVED THE $7,800, but since they have my signature on some digital device they put it anywhere they want, forever, a year has gone by now. I finally called at least 10 times and my wife called too, she has a different name and number than me. Finally 2 calls back and I went and picked up my dentures, I’ll never be able to use them, but at least I’m not paying for NOTHING.

Dr.

Duffie handed the dentures to me and said he remembered my call a year ago when he begged me not to report him, his insurance will go up. If you plan to go to Abbey Dental, I feel for you, I’ll deal with my broken teeth, maybe I’ll go back to Affordable, there’s one in Centennial Hills.